Terms of Use

Version of October 2, 2026. These terms are a contractual basis; they must be reviewed by a lawyer member of the Barreau du Québec before the commercial launch. The French version prevails; this English version is provided for information.

1. Purpose of these terms

These Terms of Use ("Terms") govern access to and use of the KiloPlane platform (the "Platform": mobile app and websites), operated by KiloPlane (the "Company"), headquartered in Montréal (Québec), Canada.

The Platform connects:

• people who want goods, personal effects or parcels carried between countries ("Senders"); and
• travelers with spare room in their luggage who agree, under their own responsibility, to carry certain goods for a Sender ("Travelers").

The Platform acts mainly as a technology matchmaking service. It lets users publish, browse, accept or arrange transport offers among themselves.

Unless expressly stated otherwise, the Platform is not the air carrier, operates no aircraft, does not take possession of parcels and does not itself physically carry goods.

2. Acceptance of the terms and account

By creating an account, using the Platform, publishing an offer, buying or selling available kilos or entering into an agreement with another user, the user acknowledges having read, understood and accepted these Terms, as well as the privacy policy, the refund policy and the prohibited items policy.

A user who does not accept these terms must refrain from using the Platform.

The user also acknowledges that some transport operations may be subject to the laws of Canada, Québec, the country of departure, destination and transit, and to the rules of the airline concerned.

• You must be 18 or older to create an account.
• The email address must be confirmed with a code before any use.
• The information provided must be accurate. The account is personal: the user is responsible for keeping their password confidential and for any action taken from their account.
• Without an account, a visitor can browse the trips offered; any action (booking, publishing, messaging) requires an account.

3. Limited role of the Platform

The Platform provides a technology space allowing users to communicate and directly enter into a transport agreement with each other.

Unless expressly stated otherwise, the Platform is not:

• the owner of the goods carried;
• the seller of the goods;
• the buyer of the goods;
• the air carrier;
• the customs clearing agent;
• the customs broker;
• the insurer of the parcels;
• the custodian of the goods;
• the agent of the Sender or the Traveler, except for holding and paying out the payment as described in section 22;
• nor the legal representative of either party.

An agreement between a Sender and a Traveler creates a direct relationship between these two users.

Each user remains responsible for their own statements, commitments, goods, payments and legal obligations.

4. Individual responsibility of users

Each user is responsible for the information they provide to the Platform and to the other party.

The Sender is responsible in particular for:

• the identity and ownership of the goods entrusted;
• the accurate description of the goods;
• the declared value;
• the packaging;
• the compliance of the goods;
• the necessary documents;
• applicable taxes, duties, permits or authorizations;
• and the accuracy of any information given to the Traveler or to the authorities.

The Traveler is responsible in particular for:

• checking what they agree to carry;
• knowing the restrictions that apply to their flight;
• complying with the airline's rules;
• complying with aviation security rules;
• properly declaring goods when a declaration is required;
• not carrying goods whose nature or legality they do not know;
• and complying with the laws of the countries concerned.

5. Illegal or prohibited goods

It is strictly forbidden to use the Platform to offer, request, sell, buy or carry goods whose transport, import, export, possession or holding is prohibited or restricted by law.

In particular, unless expressly authorized by law and after checking the applicable requirements, the following are prohibited:

• firearms, ammunition and prohibited weapons;
• explosives;
• dangerous or toxic substances;
• radioactive materials;
• flammable substances or unauthorized dangerous goods;
• illegal drugs and controlled substances;
• stolen goods or goods from criminal activity;
• counterfeits;
• products whose import or export is prohibited;
• certain restricted medicines or pharmaceutical products;
• restricted food, plant or animal products without the necessary permits or declarations;
• and any other item prohibited by the competent authorities, airport rules or the airline.

The detailed list is in the prohibited items policy. Canadian dangerous goods rules set specific requirements for goods carried by aircraft.

The Platform may immediately remove a listing, suspend an account or block a transaction when it has reason to believe that goods may be prohibited or present a risk.

6. Duty to declare the parcel's contents

The Sender must give the Traveler a complete, accurate and honest description of each item entrusted. When booking, they certify that the parcel contains no prohibited item.

It is strictly forbidden to:

• conceal the nature of a product;
• use a false description;
• deliberately under-declare the value of an item;
• declare an item as a "gift" to avoid duties or taxes;
• hand over a closed parcel whose real contents were not disclosed to the Traveler;
• ask a Traveler to lie to an airline, a customs officer or any government authority.

The user acknowledges that customs authorities may inspect, hold or seize goods and that some violations may lead to penalties or prosecution.

Declared value. When booking, the Sender states the estimated value of the parcel's contents (the "declared value") and describes those contents completely and accurately. The declared value cannot exceed 2,000 in the trip currency. By ticking a dedicated box, the Sender accepts that if the parcel is lost or stolen while in the Traveler's care, only this declared value is owed to them, by the Traveler: the Platform does not reimburse the parcel or its contents.

Responsibility for the contents. The Sender alone is responsible for the parcel's contents, including before the authorities (customs, police, airline). If the contents are prohibited, illegal, dangerous or undeclared, the Sender alone answers for them, not the Platform.

7. Parcel handover and the Traveler's right to refuse it

The Sender hands over the parcel open to the Traveler, who inspects and photographs it in the app. The handover is confirmed with a code the Sender gives the Traveler once the parcel is accepted. The price is that of the booked kilos.

The Traveler may refuse a parcel or an item at any time when they:

• do not know enough about its contents;
• believe the contents may be prohibited;
• doubt the legality of the product;
• believe the product may be dangerous;
• find that the description does not match the contents, or that the parcel is clearly heavier than booked;
• or consider that carrying it could breach the rules of their flight or airline.

The Platform imposes no penalty on a Traveler who reasonably refuses to carry a potentially prohibited or non-compliant item. The Sender is then refunded according to the refund policy.

Delivery is confirmed with a code the Sender gives the recipient, who gives it to the Traveler only once the parcel is in their hands; it is recorded with a photo and, if the phone allows it, the location. Entering the correct delivery code completes the transaction: the Traveler's share is then credited to their balance (section 22).

On-site check and the Traveler's responsibility. Before confirming the handover, the Traveler confirms in the app, by ticking a box, that they opened and checked the contents, including food and closed containers, in which prohibited goods may be hidden. The Traveler acknowledges being responsible for what they carry, including before the authorities, not the Platform. They must refuse any parcel whose contents they cannot check or that seems doubtful.

8. Stolen, lost, damaged or seized parcels

The Platform does not guarantee that parcels will be delivered without loss, theft, damage, delay, seizure or destruction.

Once a parcel is handed over, the Traveler must take reasonable care of it until it is delivered to the recipient.

However, unless the law provides otherwise or the Platform's own liability is established, the Platform does not automatically assume responsibility for a parcel that is lost, stolen, damaged, confiscated, held by the authorities, delayed, destroyed or refused by an airline.

Claims relating to the loss, theft, damage or non-delivery of a parcel concern the Sender and the Traveler, subject to the rights provided by law. The only case handled by the Platform: a parcel not delivered 3 days after the planned delivery date is refunded to the Sender automatically (section 14).

The Traveler's commitment on the declared value. By accepting a booking, the Traveler commits, by ticking a dedicated box, to pay the Sender the parcel's declared value if it is lost or stolen while in their care. The automatic refund described above (parcel not delivered) covers the price paid to the Platform; the declared value remains owed by the Traveler to the Sender, in their direct relationship (section 13).

The fact that the Platform facilitated the match does not make it the owner or custodian of the parcel.

9. Goods seized by customs or the authorities

When goods are seized, held or confiscated by a government authority, the legal and financial consequences arising from the nature or non-compliance of those goods remain, to the extent permitted by law, the responsibility of the user responsible for them.

The user acknowledges that the Platform does not control the decisions of customs, police, airport or government authorities, and cannot guarantee that a parcel will be admitted into the destination country.

10. Liability for stolen goods

A user must never use the Platform to have goods carried that they know, or should reasonably know, are stolen or come from criminal activity.

Canada's Criminal Code prohibits, among other things, possession of property obtained by crime when a person knows it comes from an offence, and creates offences relating to trafficking in property obtained by crime.

The Platform may immediately suspend or close any account associated with suspicious goods and may, when legally required or appropriate, share relevant information with the competent authorities.

The responsible user remains personally liable for the consequences of possessing, carrying, selling or delivering illegal goods.

11. Air transport and dangerous goods

The user acknowledges that air transport is subject to specific rules.

In Canada, dangerous goods are governed in particular by the Transportation of Dangerous Goods Act, 1992 and the Transportation of Dangerous Goods Regulations, as well as by air transport rules and the ICAO Technical Instructions.

Users must also comply with aviation security rules for carry-on and checked baggage. Transport Canada notes that several categories of items are prohibited or restricted on board aircraft.

No user should consider the Platform as an authorization to carry an item. Permission to use spare room in a suitcase is never a legal authorization to carry goods.

12. Compliance with customs rules

Each user must comply with the customs rules of the countries of departure, transit and destination.

The Traveler remains responsible for their personal declarations to the competent authorities. The Sender remains responsible for the accuracy of the information they provide about the goods.

The Platform does not guarantee that a product can legally be imported or exported. Determining whether a product requires a licence, permit, certificate, declaration, tax or authorization is the responsibility of the user concerned, subject to any legal obligations that may apply to the Platform.

13. Direct relationship between Sender and Traveler

The Sender and the Traveler understand that the Platform mainly serves to facilitate their meeting.

The specific terms of each transaction may include: the number of kilograms, the agreed price, the handover and pickup locations, the dates, the declared contents, payment and refund terms, the recipient's contact details and any other condition agreed between the parties. These must be clearly communicated before the parcel is handed over.

On KiloPlane:

• the Traveler publishes a trip (cities, actual flight date, available kilos, price per kilo, accepted item types) and provides their plane ticket; the trip is visible only after the KiloPlane team has checked the ticket;
• the exact flight date is never shown to Senders: only a two-day window is displayed;
• to protect their privacy, the Traveler appears under a pseudonym ("Traveler 4821"); the Sender sees their first name and phone number only once the booking is accepted, never their last name;
• the meeting place is chosen by the parties; a public place is recommended.

14. Disputes between users

In the event of a dispute concerning, among other things, a payment, a parcel not delivered, lost, stolen or damaged, a delay, a difference between the declared and actual contents, seized goods, a customs declaration or any other obligation arising from the agreement between the Sender and the Traveler, the parties must first try to resolve it directly, in particular through the Platform's messaging.

Disputes about the transport agreement are settled between the Sender and the Traveler. The Platform does not act as a court, arbitrator, insurer or guarantor of either party; it does not rule on either party's liability, subject to the Sender report procedure described below, which only concerns the payout of the Traveler's share for the booking concerned.

The only rules the Platform applies automatically are:

• reminder and new date: the day before the planned delivery date, the Traveler receives a reminder. If prevented, they may request a new date from the booking (at most 30 days later), with a reason; the date cannot change more than 2 times. The Sender accepts or refuses it; if refused, the date stays the same. The Traveler may then submit the request to the KiloPlane team with proof (photos, documents): the team decides, and its decision binds both parties;
• cancellation by the Traveler: the Traveler may cancel an accepted booking (unable to travel, trip cancelled…), giving the reason. Before the parcel is handed over, the Sender is refunded everything they paid, service fee included, minus the payment operator's fee (card or Mobile Money). After the handover, the Traveler must return the parcel to the Sender within 7 days: once the Sender has their parcel back and has checked it, they give the Traveler their return code, which confirms the return and triggers the refund on the same terms;
• parcel kept: if the Traveler keeps the parcel without delivering or returning it, the Sender reports it from the booking (a case is also opened automatically once the return deadline has passed). The KiloPlane team gives the Traveler a return deadline. After it, the Platform may disclose the Traveler's full identity to the Sender (name, date of birth, nationality, contact details, copy of the verified ID document) so that they can file a complaint with the authorities, and make the Traveler liable for the parcel's declared value;
• parcel lost: a Traveler who loses a parcel declares it from the booking. The Sender is refunded on the terms above and the Traveler owes them the declared value, to be paid within 14 days (direct payment proven to the team, or withheld from their earnings). After that, the Platform may disclose their full identity to the Sender;
• recipient absent or unreachable: the delivery date may change at most 2 times. A Traveler who cannot hand over the parcel tells the KiloPlane team from the booking and keeps their exchanges with the Sender in the chat, which serve as evidence. The team investigates, writes to the parties and then closes the case: it decides whether the Traveler's share is paid or the Sender is refunded, and gives an instruction for the parcel (drop it at a place, keep it until a date, leave it with someone, return it to the Sender, or leave it with the Traveler for good). A Sender or recipient who claims the parcel after the case is closed pays a penalty set by the team (by default 20 in the trip currency) to the person keeping it. This penalty is paid in the app (card or Mobile Money); KiloPlane keeps a commission, and the rest, minus payment fees, is paid to the Traveler who kept the parcel;
• team powers: the KiloPlane team may, giving reasons, partially refund the Sender, correct a booking (recipient, delivery place, declared value in case of proven error), write to both parties in the booking chat, reopen a decision without financial effect, and make the Sender liable to the Traveler (prohibited item, false declaration, fine). An amount owed by the Sender is recovered from their earnings, if any, and their new bookings are blocked until it is paid;
• priority: while a report, a case or a change request is open, no automatic refund happens; the team handles payment disputes first, then reports, then parcel cases;
• agreed changes: a Traveler whose flight changes date gives the new dates; each Sender whose parcel they don't have yet accepts or refuses, and one who refuses is refunded everything, service fee included, minus the payment operator's fee. Without an answer within 1 day, the new date is accepted. The parties may also agree on a new handover deadline. The Sender may change the recipient if the Traveler accepts: a new delivery code is then created and the old one stops working. The Sender may also ask to get the parcel back on the way: if the Traveler accepts, the return is at the Sender's cost, the transport price is not refunded and the Traveler is paid once the parcel is returned;
• sender absent at handover: if the Traveler cancels because the Sender did not come to hand over the parcel, only the transport price is refunded to the Sender; the service fee is kept, as for a cancellation by the Sender, who may dispute it with support;
• delivery without code: if the parcel was handed over but the delivery code could not be entered, the Traveler reports it to the team with evidence; the automatic refund is paused, and the team may confirm the delivery on evidence (the Traveler is then paid) or refund the Sender;
• parcel seized or refused: a parcel seized by customs or refused by an airline is reported by the Traveler with proof. The team decides: if the content is at fault (prohibited, undeclared, misdescribed), the Sender answers for it and the Traveler is paid; if nobody is at fault, the Sender is refunded and the Traveler owes nothing; if the Traveler is at fault, they owe the declared value;
• damaged parcel: when deciding a report, the team may set a compensation owed by the Traveler to the Sender, up to the declared value, recovered as a debt (withheld from earnings, withdrawals and trips blocked until paid);
• card payment dispute: if the payer disputes the card payment with their bank, the Traveler's share still available is put on hold until the bank decides; it is cancelled if the dispute succeeds;
• parcel not delivered: if the correct delivery code has not been entered 3 days after the planned delivery date, the Sender is refunded automatically. If the parcel had been handed to the Traveler, the Traveler owes the Sender the parcel's declared value: they may pay it to the Sender directly (proof to be sent to the team), otherwise it is withheld from their earnings and paid to the Sender. Until it is settled, their withdrawals and new trips are blocked, their account may be closed, and the Sender keeps all remedies, including legal action;
• delivery confirmed: entering the correct delivery code completes the transaction; the Traveler's share is then theirs.

Either party, as well as the recipient, may report fraud, a prohibited item or a serious breach from the booking. The KiloPlane team reviews the report and may take the measures set out in section 18 (suspension, account closure, cooperation with the authorities).

Sender report and payout on hold. The Sender may report a problem during transport and up to 2 days after delivery. While the report is reviewed, the Traveler's share for that booking is on hold: it stays visible in "My earnings" but cannot be withdrawn. Based on the booking's records (handover and delivery photos, messages, weight, codes, recorded commitments), the KiloPlane team chooses one of two outcomes:

• approve the payout: the share becomes withdrawable by the Traveler again;
• cancel the payout and refund: the transport price (the Traveler's share) is returned to the Sender and not paid to the Traveler; the Platform's service fees remain earned.

Without a decision within 7 days, the payout is approved automatically. A share already withdrawn by the Traveler before the report cannot be taken back: no refund is then possible from the Platform, which never refunds from its own funds. The recipient must open and check the parcel on delivery and give the delivery code only if everything is right: entering that code means the parcel is accepted. This decision only concerns the payout handled by the Platform; it does not decide the parties' liability and does not deprive them of any remedy, in particular regarding the declared value or before the courts. A report made by the Traveler does not hold any funds.

Nothing in these Terms is intended to remove a right or remedy that cannot legally be excluded.

15. Limitation of the Platform's liability

To the extent permitted by applicable law, the Platform is not liable for damage, loss or harm resulting in particular from:

• the acts or omissions of a user;
• false or incomplete information provided by a user;
• the loss, theft or deterioration of a parcel;
• prohibited or illegal goods;
• a customs seizure;
• denied boarding;
• a flight delay or cancellation;
• a decision of an airline;
• a decision of a government authority;
• non-payment of an amount by a user;
• fraudulent behaviour by a user;
• a dispute between Sender and Traveler;
• or any event reasonably beyond the Platform's control.

For a given booking, and to the same extent, KiloPlane's liability is limited to the funds it holds for that booking and the service fees collected.

This limitation does not apply to the extent such an exclusion or limitation is prohibited by law. In particular, where Québec law applies, the limits set notably by article 1474 of the Civil Code of Québec and the rights granted by the Consumer Protection Act must be respected.

16. No guarantee of results

The Platform does not guarantee that a user will find a Traveler, that a Traveler will find a Sender, that a transaction will be concluded, that a parcel will reach its destination, that a flight will take place as planned, that a parcel will be accepted by an airline, that a product will be admitted by customs, or that a user will keep their commitments.

The Platform provides a matchmaking, communication and payment service, not a transport guarantee.

17. User verification

The Platform may use various verification measures, including identity checks, phone number, email address, payment information, transaction history, reviews, supporting documents or other security mechanisms.

On KiloPlane, to send or carry a parcel, the user has their identity verified (photo of their ID, a selfie and a selfie with the ID while making a requested gesture). Carrying parcels requires a verified passport. The team may refuse a verification, request a correction or suspend an account in case of doubt; after three refusals, verification is locked.

However, a verification by the Platform is not an absolute guarantee of a user's identity, integrity, solvency, reliability or future behaviour. A "verified" user must not be considered guaranteed or insured by the Platform.

18. Suspension or closure of an account

The Platform may temporarily suspend or close an account when it has reasonable grounds to believe that a user breaches these Terms, provides false information, uses the Platform fraudulently, attempts to carry prohibited goods, presents a security risk, uses the Platform to carry stolen goods, attempts to circumvent customs rules, threatens or harasses another user, or uses the Platform for illegal purposes.

The Platform may also remove a listing or block a transaction when it considers a security or compliance measure necessary.

Users may delete their account from the app, unless a booking is in progress. Their information is then destroyed or anonymized, except what the law requires us to keep.

19. Cooperation with the authorities

When required by law, or when a situation presents a serious risk to safety or legal compliance, the Platform may cooperate with the competent authorities, including, when legally authorized or required, by retaining or disclosing relevant information about an account, transaction, listing or communication.

20. Indemnification of the Platform by the user

To the extent permitted by law, the user agrees to indemnify and hold harmless the Platform, its officers, employees, representatives and suppliers against reasonable claims, losses, damages, costs and expenses resulting in particular from a breach of these Terms, the carriage of prohibited or stolen goods, false information, a breach of customs or dangerous goods laws, fraud, or a dispute arising from the direct relationship between the Sender and the Traveler, except to the extent such damage results from a liability that cannot legally be excluded or transferred to the user.

21. Insurance

Unless expressly stated otherwise on the Platform, no parcel or goods carried through the Platform are automatically insured by the Company.

A user who wants to protect goods against theft, loss, damage or certain transport risks must check for appropriate insurance before handing over the parcel. If the Platform later offers insurance or additional protection, it will be governed by the specific terms of that program.

22. Payments

Providing a payment infrastructure does not make the Platform a party to the transport agreement between the Sender and the Traveler. Users must provide accurate information and must not use the payment system fraudulently.

On KiloPlane:

• the transport price is set by the Traveler, per kilo, in the currency of their trip; the Sender pays this price plus KiloPlane service fees, whose rate and amount are shown before payment, along with any applicable taxes;
• the Sender pays by card (processed by Stripe) or, in countries where it is offered, by Mobile Money (processed by pawaPay, converted into local currency at the rate shown); a relative may pay on their behalf through a secure link;
• by card, the amount is authorized but not charged until the Traveler accepts; by Mobile Money, it is charged at the request and refunded automatically if the request is declined, expires or is cancelled before acceptance;
• once the booking is accepted, the payment is held by KiloPlane until delivery; when the correct delivery code is entered, the Traveler's share (transport price, excluding service fees) is credited to their KiloPlane balance;
• the Traveler withdraws their balance whenever they wish, from the app: to their bank account (Stripe) or to a Mobile Money number, theirs or a relative's; a withdrawal refused by the bank or operator is returned to their balance. Withdrawal fees are deducted from the amount sent (transfer or Mobile Money operator fees and, to a bank, a KiloPlane fee covering the payment account subscription), and shown before confirming;
• after a card payment, the Traveler's share can only be withdrawn 7 days after the booking ends (and once the money is received), to protect against payment disputes;
• any refund to the Sender is made minus the fees kept by the payment operator, unless stated otherwise;
• circumventing the Platform to exchange a payment outside KiloPlane is prohibited.

Cancellation and refund rules are detailed in the refund policy.

23. Reviews and reputation

After each delivery, the Sender and the Traveler may review each other. Reviews must be honest, factual and respectful.

It is forbidden to post false accusations, threats, sensitive personal information, discriminatory remarks, illegal content, or reviews intended to extort or manipulate another user. KiloPlane may remove a review that breaks these rules.

24. Fraudulent or abusive use of the Platform

It is forbidden to use the Platform to circumvent customs; arrange the carriage of illegal or stolen goods; conceal the identity of a sender or recipient; defraud an airline, a customs authority or another user; provide false documents or impersonate someone; harass, threaten or deceive another user, or post hateful, discriminatory, violent, sexual or illegal content; or arrange any activity contrary to applicable laws.

Each member can report and block another member from the messaging screen; the team reviews reports, usually within 24 hours.

25. Force majeure

The Platform cannot be held liable for a failure or delay resulting from an event reasonably beyond its control, such as a natural disaster, war, conflict, airport closure, strike, pandemic, major outage, cyberattack, government decision, interruption of essential services, mass flight cancellations, or any other unforeseeable and irresistible event, within the meaning in particular of article 1470 of the Civil Code of Québec.

26. Compliance with applicable laws

Each user undertakes to comply with all laws and regulations applicable to their activity, which may include Canadian and Québec laws, customs rules, import and export rules, aviation security rules, dangerous goods rules, airline rules and the laws of the destination or transit country.

These Terms are not an authorization to carry goods that would otherwise be prohibited.

27. Personal information

The processing of personal information is described in the privacy policy, which complies with Québec's Act respecting the protection of personal information in the private sector (Law 25).

28. Changes to these terms

The Platform may amend these Terms when necessary, subject to applicable mandatory rules, including section 11.2 of the Consumer Protection Act. Users are notified by email at least 30 days before a significant change takes effect; they may refuse it and close their account at no cost.

29. Severability and rights that cannot be excluded

If any provision of these Terms is declared invalid, illegal or unenforceable, the other provisions remain in force to the extent permitted by law, and the provision concerned is interpreted or adapted as needed to comply with applicable law.

Nothing in these Terms is intended to exclude, limit or remove a right, warranty or remedy that cannot legally be excluded or limited.

30. Governing law, jurisdiction and language

Subject to the mandatory rules applicable to a user's particular situation, these Terms are governed by the laws of the province of Québec and the federal laws of Canada that apply there. Any dispute is submitted to the courts of the judicial district of Montréal, subject to a consumer's right to sue in the court of their domicile.

Where the Consumer Protection Act applies, the consumer's mandatory rights remain fully applicable; no clause imposes arbitration of a consumer dispute or restricts the right to go to court.

The parties wished these terms to be drawn up in French; this English version is provided for information.

31. User acknowledgement

By using the Platform, the user acknowledges in particular that:

1. the Platform mainly serves to connect users;
2. the Sender remains responsible for the legality and description of their goods;
3. the Traveler remains responsible for checking what they agree to carry;
4. no one should carry a parcel whose contents they do not know;
5. prohibited or dangerous goods must not be carried;
6. customs and aviation rules must be respected;
7. the Platform does not guarantee the delivery of a parcel;
8. disputes about the transport agreement are disputes between the Sender and the Traveler, subject to the automatic refund of an undelivered parcel and the Sender report procedure under section 14;
9. the Platform may intervene on technical, security or payment matters without becoming a party to the transport contract;
10. and using the Platform does not relieve any user of their legal obligations.

32. Electronic acceptance

Accepting these Terms electronically, in particular by creating an account, continuing to use the Platform after the terms are displayed or any other electronic mechanism provided by the Platform, constitutes acceptance of these terms to the extent permitted by law.

Commitments made by ticking a box in the app (description of and responsibility for the contents, declared value, the Traveler's commitment when accepting, the check of the contents at handover) are recorded with their date, time, the account that made them and the version of the text displayed. These records, together with the booking's photos and messages, may be produced as evidence in a dispute or before a court.

Appendix A – Parcel safety rules

Before handing a parcel to a Traveler, the Sender must: describe its contents precisely; state its real value; inform the Traveler of any particularity of the product; provide the required documents; use appropriate packaging; not conceal any item; not hand over prohibited goods; and make sure the import or export is legally allowed.

The Traveler must: know what they are carrying; be able to identify the Sender; check the contents according to the Platform's procedures (open parcel, photos, handover code); refuse any suspicious parcel; comply with their airline's requirements; comply with customs rules; and declare goods when the law requires it.

Appendix B – Important warning

NEVER CARRY A PARCEL WHOSE CONTENTS YOU DO NOT KNOW.

Spare room in a suitcase is not an authorization to carry any product.

The Traveler may refuse a parcel if they have any doubt about its contents, legality, safety or compliance with air transport rules.

Users must understand that some goods may be prohibited, restricted, subject to declaration, subject to permits or subject to duties and taxes. Failure to comply may lead to the seizure of goods, administrative penalties or prosecution depending on the circumstances.

Legislative and regulatory references

These Terms were drafted taking into account, in their applicable version: the Civil Code of Québec (notably articles 1470, 1474, 1475 and 1476); Québec's Consumer Protection Act (notably sections 10, 11, 11.1 and 11.2, where it applies); the Transportation of Dangerous Goods Act, 1992 and its Regulations; Canada's Criminal Code; the Customs Act; Transport Canada's aviation security rules on prohibited or restricted items in baggage; and the Canada Border Services Agency (CBSA) requirements on declaration, import and prohibited or restricted goods.

Contact us

support@kiloplane.com